What is a Chatbot?
There are many names for chatbots … virtual assistant, conversational interfaces, automated chat. They leverage AI (Artificial Intelligence) and ML (Machine Learning) technology to emulate multilingual human conversation. Chatbots can leverage multiple electronic channels to communicate with constituents, employees, customers, WHOEVER needs to be communicated with! Additionally, they are a cost-effective and scalable tool that can improve and personalize user experience.
WHO BENEFITS FROM CHATBOTS?
State and Local Governments
Commercial & Retail Establishments
We Are AI Bot Builders
Our consulting practice is concentrated on quickly building intelligence that augments human abilities and experiences to build smart Chat and Voice conversationalist for your customer service, support, citizen services, case management etc. scenarios. We can get you started in a week (vs months) by leveraging the power of Artificial Intelligence, Natural Language and Machine Learning through a complete lifecycle of Bot development.
HOW WE BUILD YOUR AI CHATBOT
STEP 1: ENVISION
STEP 2: DESIGN
STEP 3: BUILD
STEP 4: TEST & DEPLOY
STEP 5: AI CHATBOT TRAINING
AI Chatbots for Government
AI Chatbots help State and Local Governments serve their residents 24/7
Top-notch Customer Service
With so much information kept on public websites, residents will often resort to calling to ask the same types of questions … over and over! A chatbot can be trained to answer those questions with ease, reducing the strain on administrative staff.
Benefits for State and Local Government
- Assists with finding vast amounts of information stored on public websites
- Keep operating costs down
- Keep residents informed in their preferred language
- Provides speech-to-text and text-to-speech “assistive technology” for hands-free use
- Facility informations; locations, hours of operation, amenities, etc.
- Information on bill payment
- Information on permitting and licensing
- What’s on the calendar?