We Create

What is a Chatbot?

There are many names for chatbots … virtual assistant, conversational interfaces, automated chat. They leverage AI (Artificial Intelligence) and ML (Machine Learning) technology to emulate multilingual human conversation. Chatbots can leverage multiple electronic channels to communicate with constituents, employees, customers, WHOEVER needs to be communicated with! Additionally, they are a cost-effective and scalable tool that can improve and personalize user experience.

Maurice Faison

Microsoft Practice Lead

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WHO BENEFITS FROM CHATBOTS?

State and Local Governments

Educational Facilities

Commercial & Retail Establishments

We Are AI Bot Builders

Our consulting practice is concentrated on quickly building intelligence that augments human abilities and experiences to build smart Chat and Voice conversationalist for your customer service, support, citizen services, case management etc. scenarios. We can get you started in a week (vs months) by leveraging the power of Artificial Intelligence, Natural Language and Machine Learning through a complete lifecycle of Bot development.

HOW WE BUILD YOUR AI CHATBOT

STEP 1: ENVISION

We work with you to uncover ways to engage technology to assist your customers and lower operating costs.

STEP 2: DESIGN

We work with you to uncover ways to engage technology to assist your customers and lower operating costs.

STEP 3: BUILD

Leverage Microsoft’s Bot Framework to create cutting-edge chatbots.

STEP 4: TEST & DEPLOY

Ensure your chatbots perform at the highest efficiency and effectiveness.

STEP 5: AI CHATBOT TRAINING

Chatbots are a member of your team! Keep them up-to-date with ever-changing information and evolving technology.
AI Chatbots for Government

AI Chatbots help State and Local Governments serve their residents 24/7

Top-notch Customer Service

With so much information kept on public websites, residents will often resort to calling to ask the same types of questions … over and over! A chatbot can be trained to answer those questions with ease, reducing the strain on administrative staff.

Benefits for State and Local Government

  • Assists with finding vast amounts of information stored on public websites
  • Keep operating costs down
  • Keep residents informed in their preferred language
  • Provides speech-to-text and text-to-speech “assistive technology” for hands-free use

Use Cases

  • Facility informations; locations, hours of operation, amenities, etc.
  • Information on bill payment
  • Information on permitting and licensing
  • What’s on the calendar?

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